Shipping Policy

At Kaycent, we are committed to delivering your favorite fragrances and home essentials with care and efficiency. Every order is carefully processed to ensure it reaches you in perfect condition.

Order Processing

  • All orders are processed after payment confirmation.
  • Orders are typically processed within 2–5 business days.
  • During festive seasons, promotional events, or periods of high order volume, processing may take slightly longer.

Shipping Timeline

We strive to deliver all orders within 15 business days from the date your order is confirmed.

Estimated delivery timelines may vary depending on:

  • Delivery location
  • Courier partner availability
  • Weather conditions
  • Public holidays
  • Unexpected logistical delays

We appreciate your patience should any unforeseen circumstances arise.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.

Any free shipping offers will be clearly communicated on our website or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details.

You can use the provided tracking number to monitor the status of your shipment.

Delivery Areas

We currently ship across India.

If your location falls outside our standard delivery network, our customer support team will contact you regarding available shipping options.

Delivery Delays

While we aim to deliver every order within 15 business days, delivery may occasionally be delayed due to circumstances beyond our control, including:

  • Extreme weather conditions
  • Natural disasters
  • Transportation disruptions
  • Courier service delays
  • Government restrictions
  • High seasonal demand

We will keep you informed of any significant delays affecting your order.

Incorrect Shipping Information

Please ensure that your shipping address, phone number, and email address are accurate at the time of placing your order.

Kaycent cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, kindly provide:

  • Your order number
  • Photographs of the package
  • Images of the damaged product (if applicable)

Our team will review your request and assist you with the appropriate resolution.

Failed Delivery Attempts

If the courier partner is unable to deliver your order after multiple attempts due to customer unavailability or an incorrect address, the package may be returned to us.

Additional shipping charges may apply for re-dispatching the order.

Contact Us

If you have any questions regarding your shipment or delivery status, we're happy to help.

Email: kaycentinfo@gmail.com 

Phone: +91-7489777988

Thank You

Thank you for choosing Kaycent. We appreciate your trust and are committed to delivering every order with the same care and quality that goes into crafting our products. Your satisfaction is our priority, and we look forward to being part of your fragrance journey.